Contact person

Basic company information

Algotech, a.s. is a Czech company specializing in providing comprehensive IT services and solutions. It offers a wide range of services in the field of information technology, including cloud solutions, implementation and management of enterprise applications, IT infrastructure, contact centers, and system integration. Algotech focuses on digital transformation and increasing the efficiency of business processes. The company collaborates with leading technology partners such as Oracle and Avaya.

Algotech Contact Center - Call centrum z cloudu

Algotech Contact Center is a specialized solution developed by Algotech designed to optimize and efficiently manage customer communications. This solution incorporates modern technologies for handling phone calls, emails, chats, SMS, and other communication channels, enabling centralized management and monitoring of all customer interactions. Key features of Algotech Contact Center include: Multichannel Communication: Supports multiple communication channels to enhance customer experience. Automation and Self-Service: Implements automated responses and self-service options for faster issue resolution. Analytics and Reporting: Tools for performance tracking, data analysis, and reporting to improve service efficiency and quality. Integration with Enterprise Systems: Ability to integrate with CRM systems and other enterprise applications for better customer data management.