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Basic company information

EndorphinIT is developing the Xmation.ai platform, which enables companies to quickly deploy so-called “AI employees” to automate business processes, communication (including calls and emails), and administrative tasks — all available 24/7. The goal is to streamline operations, reduce costs, and boost productivity.

Xmation.ai

What Is an AI Employee? An AI employee combines state-of-the-art language models with the robust Xmation.ai integration platform. It works like a regular staff member – answering calls, handling emails, scheduling appointments, managing requests, and accessing company systems. Unlike humans, however, it delivers consistent performance, high efficiency, and instant scalability. Thanks to direct integration with CRMs, databases, email systems, and helpdesks, it can execute tasks independently. When a request requires human attention, the AI seamlessly transfers the communication – along with full interaction history – to a human colleague. Key Benefits for Your Business Cost Savings: An AI employee costs only a fraction of a human worker and can reduce operational expenses by up to several dozen percent. 24/7 Availability: Provides uninterrupted service – evenings, weekends, holidays. Instant Scalability: Need more capacity? Simply add more AI instances – no hiring or onboarding needed. Consistency & Accuracy: Follows predefined scripts and processes flawlessly, eliminating human error. Freeing Up Human Capacity: Your team can focus on more strategic, high-value work. Features & Capabilities Call Handling: AI answers calls, contacts clients, records, transcribes, and summarizes interactions. Multichannel Communication: Communicates via phone, email, SMS, and web chat – based on customer preferences. Full Language Support: Speaks up to 32 languages, enabling global automation without multilingual teams. Seamless Integration: Connects to existing systems without changes to your current IT infrastructure. GDPR & Data Security: All data processing is fully compliant with applicable regulations, and you have full control over what the AI is allowed to do. Typical Use Cases Customer Support: AI receptionist schedules meetings, answers calls, and handles common inquiries. Telemarketing & Lead Generation: Automated product campaigns, cold calls, and qualified lead handover. Customer Satisfaction Surveys: Voice-based surveys and feedback evaluation. Debt Collection: Automated calling of debtors and negotiating payment plans. Technical Helpdesk Support: Resolves known issues and escalates complex cases when needed. Deployment Process Process Analysis – We map your team’s workflows and identify the best opportunities for automation. AI Training – The model is trained with your procedures, scripts, product knowledge, and legal requirements. System Integration – We connect the AI to your CRM, databases, email, and other business tools. Pilot Test – Together we fine-tune AI behavior in a controlled testing phase. Go-Live – The AI employee is deployed into full production and begins working independently.